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We want to provide you with the most comprehensive information about the Virginia Lottery, and we want to do so in a timely manner. If you cannot find the answers you seek on our site, we encourage you to contact us.

Have a question concerning Virginia Lottery related products or services? Based on your feedback and our experience we have developed a list of Frequently Asked Questions. The answer to your question may be there!
Do you have a question we haven't answered? Click here to contact us via Email and a Lottery representative will be in touch with you shortly. Please allow 3-5 days for a response.
Prize Zones are located in Virginia Lottery offices throughout the state. For all prizes of $100 and above, a photo I.D. and proof of Social Security number is required.

As a result of the Patriot Act, effective October 1, 2006, two (2) forms of ID will be required to cash a check greater than $1,000.00 at any Bank of America branch. For a list of acceptable IDs, click here.

All prizes can be cashed, usually within half
an hour!
Parking is available.
Handicapped accessible.
We’re available to help you Monday through Friday, 8:30 AM to 5:00 PM, U.S. Eastern Time - closed
holidays. Simply call or write to one of our convenient locations. For directions, click the Get Map link.
Lottery Headquarters
900 E. Main Street
Richmond, Virginia 23219
(804)692-7000
(804)692-7102 (fax)
Get Map
Lottery Headquarters is at the intersection of Main Street and 9th Street in downtown Richmond, Virginia, near the State Capitol.

To claim a prize at this location, players must visit the Prize Zone, located in the back of the building (next door to Commonwealth Park Suites Hotel located at 901 Bank Street).

Public parking is available in several downtown locations, easily within walking distance of the Prize Zone.

Public Parking Lots: 13th and Main Streets
NE corner of 8th and Cary streets
Cary street between 8th and 9th streets.
Prize Zone West
1620 E. Parham Rd
Richmond, Virginia 23228
(804)692-7950
(804)266-1748 (fax)
Get Map
Second Richmond location. The Lottery's Prize Zone West is on East Parham Road, not far from I-95, with easy access to major roads. Free parking.
Shenandoah Valley
1790-26 E. Market Street
Harrisonburg, Virginia 22801
(540)433-7979
(540)433-9299 (fax)
Get Map

Hampton Roads
3305 W. Mercury Blvd.
Hampton, Virginia 23666
(757)825-7800
(757)825-7813 (fax)
Get Map
Roanoke Valley
1287 Towne Square Blvd.
Roanoke, Virginia 24012
(540)561-7011
(540)561-7402 (fax)
Get Map
Central Virginia
Longwood Village
Shopping Center
1506 S. Main Street
Farmville, Virginia 23901
(434)392-7294
(434)392-7292 (fax)
Get Map
Southwest Virginia
408 E. Main Street
Abingdon, Virginia 24210
(276)676-5540
(276)676-5548 (fax)
Get Map
Northern Virginia
14550 Potomac Mills Road
Woodbridge, Virginia 22192
(703)494-1501
(703)494-0640 (fax)
Get Map
Copyright 2012 Virginia Lottery All Rights Reserved. Please note that every effort has been made to ensure the accuracy of information on
this Web site. However, all claims will be paid based on the official game rules of the Virginia Lottery. If you have questions, please call:
804-692-7777 Monday through Friday, 8:30 a.m. – 5:00 p.m.

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